Warranty Terms
Welcome to Aussie Solar and Battery. We are committed to providing high-quality solar products and exceptional customer service. Please review the following warranty terms for products purchased through our website.
1. Warranty Coverage
All products purchased from Aussie Solar and Battery are covered by a manufacturer’s warranty. The duration and terms of this warranty vary depending on the product and manufacturer. Please refer to the specific warranty documentation provided with your product for detailed information.
2. Validity
The warranty is valid only for products purchased and used within Australia. If you intend to use any products outside of Australia, please consult the manufacturer for applicable warranty conditions or contact us for further assistance.
3. Warranty Claims
To make a warranty claim, please follow these steps:
- Contact our customer service team at [1300 559 829] with your purchase details and a description of the issue.
- Provide proof of purchase, such as your order confirmation or receipt.
- Our team will guide you through the process and may request additional information or evidence of the defect.
4. Limitation of Liability
Aussie Solar and Battery liability is limited to the repair, replacement, or refund of the purchased product, at our discretion. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
5. Manufacturer’s Warranty
Some products may come with an extended manufacturer’s warranty. In such cases, the terms and conditions of the manufacturer’s warranty will apply. We recommend registering your product with the manufacturer, if applicable, to ensure full warranty coverage.
Return Policy
At Aussie Solar and Battery, we strive to ensure our customers are fully satisfied with their purchases. If you need to return a product, please review our return policies below:
1. Eligibility for Returns
- Products must be returned within 30 days of the delivery date.
- Items must be in their original, unused condition with all original packaging, tags, and accessories.
- Proof of purchase, such as the order confirmation or receipt, is required for all returns.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at[1300 559 829] to obtain a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging, including all original accessories and documentation.
- Clearly write the RMA number on the outside of the package.
- Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe arrival of your return.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:
Refunds will be issued to the original payment method within 7-10 business days.
Original shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or refund and cover all associated shipping costs.
Contact Information
For any warranty or return related questions or claims, please contact our customer service team at:
Aussie Solar and Battery
By purchasing from Aussie Solar and Battery, you agree to abide by these warranty terms and conditions. We appreciate your business and are dedicated to ensuring your satisfaction with our products.
Thank you for choosing Aussie Solar and Battery for your solar energy needs.